Common Questions
Have a question about our bespoke music and video gifting service? We're here to help you every step of the way.
HOW LONG WILL MY PERSONALISED SONG OR VIDEO TAKE?
Your personalised song will be completed and delivered within 48 to 72 hours. A video can take up to 5 working days, provided you have submitted all the photo's you wish to include. The countdown begins as soon as your payment has been received and confirmed, and we have all your photo's to hand.
HOW WILL I RECEIVE MY SONG OR VIDEO?
Your completed song or video will be delivered to you by email as an MP3 file. Please download your song or video as soon as possible after receiving it. Important: please ensure you provide an accurate email address when placing your order. We cannot be held responsible for non-delivery caused by an incorrect email address, a full mailbox, or any issues with your email provider.
WILL I BE ABLE TO HEAR MY SONG BEFORE IT IS FINISHED?
Yes. Before your song is fully mastered and finalised, you will receive a private online link to listen to a preview. This preview link is exclusively for the client who placed the order and may not be shared with anyone else. Please note: this link will only be live for 48 hours, so be sure to listen to your preview within that window.
WHAT IF I MADE A MISTAKE IN THE INFORMATION I PROVIDED?
Please double-check all details carefully before completing your order. By clicking to pay, you are confirming that all information provided — including names, dates, occasions, and any other personal details — is correct and complete. We do not accept responsibility for incorrectly spelled names, wrong dates, or missing information supplied by the customer. If alterations are required after your song has already been created, a surcharge will apply. A maximum of 1 alterations may be considered, though these cannot be guaranteed. MAKE SURE YOU HAVE PERMISSION TO SHARE INFORMATION OR PHOTOS WITH US
DO I OWN MY SONG?
Absolutely. Once delivered, your personalised song is yours to keep and enjoy forever. It will be created exclusively for you and will belong to you. You will have a PERSONAL USE LICENSE, so you can post your song online on social media, blogs etc, send it to friends and family or use in your own creations. YOU DO NOT HAVE A COMMERCIAL LICENSE, SO YOU CANT PUBLISH OR SELL YOUR SONG. Contact us for more info on this
WILL I RECEIVE THE LYRICS?
Yes. Alongside your MP3 file, you will also receive a printable A4 lyrics poster. This keepsake is perfect for gifting to the recipient alongside their song.
HOW IS MY PERSONAL DATA HANDLED?
All personal information and data you provide will be permanently deleted within 30 days of your order being completed. Your details will never be stored beyond that period or shared with any third parties.
CAN I GET A VIDEO TO GO WITH MY SONG?
Yes. We can also produce a video to accompany your personalised song. This is available as part of our packages at an additional cost. Please visit our SHOP to explore the options available. PLEASE NOTE YOU WILL NEED PHOTO'S IN JPEG FORMAT TO SEND TO US. For a FILM style video with animated photos, we need up to 15 photo's and for a stll photo slideshow video, we need up to 10 photos. PHOTO'S MUST BE OF GOOD RESOLUTION to ensure a quality end product